About the role
Airtable helps organizations build the applications and workflows they need to run their most important business processes, without being constrained by off-the-shelf software. Its flexible platform combines a relational database, custom applications, automations, and AI, giving teams the building blocks to create solutions around the way they actually work.
Just like Lego blocks, what our customers can build with Airtable is virtually limitless. That flexibility is why more than 500,000 organizations, including 80% of the Fortune 100, use Airtable to power critical work across their businesses.
We’re builders at heart, and we’re looking for builders who want to expand what’s possible in Airtable and what the world can build with it. Work is being redesigned, and Airtable is built for that moment: the same platform humans run their most critical workflows on is where agents now operate alongside them. Professional Services is where that redesign happens.The Senior Solutions Architect leads it. You hear a customer describe their problem and see the organizational design question underneath it. You bring a point of view early, design solutions that hold through delivery, and stay accountable for outcomes, not just recommendations. Depending on the engagement, you may own solution design, contribute to the build, lead delivery coordination, or all three.
What you'll do
- Push to recommendations faster. Within the first engagements you are shaping direction and identifying where business processes need to change, not just mapping requirements. Enhanced handoffs and early POVs are how we create value at enterprise scale.
- Recommend changes beyond the platform when the engagement calls for it: process redesign, workflow ownership, how work moves between teams and between humans and agents.
- Design end-to-end solutions that translate existing enterprise workflows into architectures where humans and agents operate together.
- Identify where agentic workflows create real leverage and design the handoffs that make them reliable in production.
- Navigate organizational complexity: build coalitions, manage stakeholders with competing priorities, and find the internal champions who sustain momentum.
- Create reusable solution patterns and reference architectures that extend impact beyond individual engagements.
- Stay involved through delivery. Adapt the design as customer reality evolves. Hold accountability for what gets built.
Who you are
- AI is embedded in how you work, not something you reach for on select tasks. You use AI tools to compress your own output: generating solution blueprints, structuring discovery, drafting documentation, prototyping automation logic. You have designed agentic workflows in practice, making decisions about model selection, prompt architecture, human-in-the-loop checkpoints, and where AI should not be trusted without oversight. You walk into a customer engagement and immediately identify where agentic systems create leverage versus where they introduce risk the customer isn't ready to manage.