About the role
About Gusto
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.
AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.
About the role
A deep technical seat in Solutions Engineering: API and integration architecture, enterprise deal qualification, and the standing partnership with Engineering and Product. You're the single owner for qualification and demo strategy on the highest-MRR, highest-leverage deals, and the escalation point when a teammate hits a genuine product or integration gap rather than a configuration issue. The role spans every route to market, but most people anchor one. Today those split between Gusto Pro and Mid-Market/Franchises/Channel Partnerships. You also set the technical standard for the broader team, mentoring reps as they grow into more senior technical scope.
Here's what you'll do day-to-day
- Own deep technical scoping and all enterprise requests — sole owner of qualification and demo strategy for the most complex opportunities.
- Take the genuine product or integration escalations teammates surface — with reproduction steps and technical context already in hand — and own the resolution path end-to-end.
- Hold a standing partnership with Engineering and Product: surface tooling gaps, feed customer/technical insight into the roadmap, and influence what gets built next.
- Act as SE-side partner in PLO (premium/large-opportunity) management.
- Set the technical standard for the team — coach on deal strategy, complex customer handling, and long-term technical resolution; train new hires and support continuous learning.
- Own the delivery path on every scoped build. Route the work to the right resource, internal or external, hold the timeline, and own the commitment we made to the customer even when you are not the one writing the code.