About the role
WHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
WHY BOX NEEDS YOU
Box is looking for a Software Engineer with operational skillset to join our evolving Cloud Operations and support an industry-leading platform. In this role, you will be at the heart of that transformation: identifying issues and driving them to swift resolution, while leveraging your software engineering expertise to design and build the tools, automation, and processes that define the next generation of cloud operations. You will shape how we improve manageability, observability, and resiliency of our most critical services, and drive down MTTx so that when incidents happen, we respond faster and smarter than ever before.
We are on an exciting journey of change - reimagining how we operate at scale - and we need the best talent possible to get us there. That's where you come in!
WHAT YOU’LL DO
- You’ll be part of the core operations team focused on leveraging AiOps in the incident management process
- Utilize both your technical and communication skills to lead incidents as Incident Commander through rapid incident resolutions
- Understand problems affecting the customer experience thoroughly enough to identify and advocate for the best solution
- Model solid engineering practices around architectural design, testability, scalability and maintainability and contribute effectively to technical discussions across the team.
- Build tools and processes to improve proactive monitoring and alerting, incident response, reducing toil, enhancing documentation, increasing observability coverage, and addressing technical debt as part of regular work.