About the role
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
We're looking for a Software Engineer II to join the Contact Channels engineering team within the Servicing AI Agents Engineering organization. Our team works at the front of the contact funnel to build solutions to answer our customers’ needs where they want help. Our space is constantly evolving as our customers move to new solutions like personal agents and LLM summaries of our public content. The team is taking on big unknowns, so we're looking for someone who wants to take ownership and execute for whatever is necessary.
What You'll Do
- With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work.
- You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs.
- You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts.
- You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process.
What We Look For
- You have a total of 1.5+ years of experience as a software engineer.
- You have experience shipping web apps using declarative UI frameworks like React or Vue.
- You have experience designing, developing and launching APIs at scale using languages like Python or Kotlin.
- You have mastered taking a simple problem or business scenario into a solution that interacts with multiple software components, and executing on it by writing clear, easily understood, well tested and extensible code.
- You are comfortable navigating a large code base, debugging others' code, and providing feedback to other engineers through code reviews.
- Your experience demonstrates that you take ownership of your growth, proactively seeking feedback from your team, your manager, and your stakeholders.
- You have strong verbal and written communication skills that support effective collaboration with our global engineering team.