About the role
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over thousands of clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Senior Software Engineer - Internal AI Agent Infrastructure
Why We Have This Role The Internal AI Agent Infrastructure team builds an internal cloud agent platform that helps Qualtrics engineers use AI agents running on company infrastructure. This role will contribute to the platform, including a near-term effort to support Press Ganey users with a different GitLab instance. The work also includes the MCP gateway, which connects approved tools and services for internal use. The platform helps engineers use AI capabilities while the team manages security and governance requirements. The role works with a senior engineering team and responds to feedback from engineers across Qualtrics.
How You'll Find Success
- Take initiative, be a self-starter, and propose ideas to move the team forward.
- Follow the latest industry trend changes in AI tooling and research how they could be applied to the platform.
- Possessing deep knowledge of agent concepts such as MCPs, skills, harnesses, and more.
- Advocate for changes that can improve platform usage, speed, or reliability.
- Use feedback from engineers to help shape platform work.
- Take responsibility for features through release and follow-up bug fixes.
How You'll Grow
- Develop experience building and maintaining an internal cloud agent platform.
- Learn about AI tools and developments by evaluating how they can be used at Qualtrics.