About the role
About the role
- Partner with Product Management, Development, and other Engineers to install and support firewall management solutions for internal research and development (R&D).
- Provide technical expertise during the application development process to support products and solutions from various vendors, including firewalls, routers, switches, IPS, proxies, and more.
- Build and maintain test labs, assist in software design, and provide technical assistance to developers.
- Assist in testing software solutions.
- Gather all the technical requirements for integrating with the security devices. This includes reading administrator guides, user guides, CLI guides, etc.
- Learn the security device's inner workings and convert that logic into a structure that the application can use.
- Work in conjunction with product managers, architects, and developers to schedule, architect, and design software integration with the security devices.
- Setup, manage and maintain security devices in the test lab to provide support for R&D and integration testing.
- Create and execute test cases to ensure proper code functionality within the application.
- Serve as a support escalation point for complex support issues involving device integration.
- Create internal KB documentation for known configurations to assist with support issues.
Required Skills and Experience
- Bachelor's Degree in Computer Science, Information Technology, Engineering or another related field of study or equivalent experience
- 3 or more years of network design and support
- Cisco, Check Point, Juniper, Palo Alto expertise
- Expertise in the area of networking and/or security
- Experience with packet trace and analysis techniques and tools
- Experience with network security tools such as firewalls, IPS, routers, switches, proxies, etc.
- Familiarity with virtualization technologies and platforms
- Excellent interpersonal, communication, presentation, and writing skills
- Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
- Must be willing to work in a fast-paced environment with multiple roles and demonstrate high emotional intelligence
- Regex experience
- Flexible and able to handle and prioritize multiple tasks
- Possess a positive attitude and work well with others