About the role
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
The CRM Engineering team builds the go-to-market platforms and tooling that Airbnb uses to grow and manage its supply. We power the full host lifecycle: acquiring new hosts, onboarding them, and retaining and growing them once they are live. We also build the platforms that connect Airbnb with its wider community, including Hosts, Guests, Local Community Leaders, Government Regulators, and more. We partner with business teams across Homes, Hotels, Services, Experiences, Luxe, API partners, and Co-hosts, as well as Policy, Community, Airbnb.org, and Escalations. Here are a few examples of what we build:
- GTM Platform and Tooling: A unified funnel platform with a canonical source of truth for leads, plus the workflows and operations tooling that help sales teams and market managers grow and manage supply at scale across every business unit.
- Digital Channel Platform: Lets us engage hosts and prospective hosts on the channels they prefer in more than 200 geographies, such as WhatsApp in Brazil and India and LINE in Japan. It is built to scale from one-to-one outreach to large, personalized engagement, and it is critical to supply growth.
- Account Management and Retention: Tools, notifications, and insights that help account managers support and grow high-value hosts.
- Community Platform: A social platform of Host Clubs, a peer-to-peer Community Center, and Events, driving community enablement, collaboration, and success for hosts around the world.
- Policy Cloud: Enables Airbnb to engage with regulatory bodies across the globe regarding short-term rental regulations. This platform is the source of truth for the regulations that impact our business and provides intelligence, including AI-generated summaries, to address unique business challenges.
The Difference You Will Make
As an Engineering Manager, you'll be leading a team of very senior, highly motivated, high achieving engineers within the Community platform and Policy platform teams. You will work closely with product managers, designers and other engineering leaders to plan and deliver a wide range of new and improved features and capabilities powering Airbnb messaging. You'll be finding opportunities to shape ambitious technical and product visions and turn them into a polished reality.